Q&A
Frequently Asked Questions

Check-in: 3:00 PM – 8:30 PM
(Guests with dinner-inclusive plans are requested to arrive by 6:00 PM.)
Check-out: 10:00 AM

Yes. Both early check-in and late check-out are available for an additional fee of ¥2,200 (tax included) per person, per hour.

Cancellation and modification fees apply from 7 days prior to your stay.
For details, please refer to the cancellation policy of each booking site.
Cancellation Policy https://hanagocoro.jp/cancel-policy/

For reservations made online:
Please make changes or cancellations directly through the website where you made your reservation.

For reservations made by phone:
Please contact the Reservation Center.
Toll-free inquiry line: 0120-550-895 (Mon–Fri: 10:00–16:00)

(Important Notice)
Cancellation fees apply from 7 days prior to your stay.
For details, please refer to the cancellation policy of each booking website.
Cancellation Policy https://hanagocoro.jp/cancel-policy/

Yes, changes are possible subject to availability. Please contact us by phone.
Any difference in price will be settled at the property.
Toll-free inquiry line: 0120-550-895 (Mon–Fri: 10:00–16:00)

The bed sizes in each room type are as follows:
Twin Room: Two single beds (195 cm × 122 cm each)
Double Room: One double bed (195 cm × 142 cm)

The following room types feature an open-air bath:
■ Maisonette Twin
■ 12-Tatami Japanese-Western Style Twin
■ 6-Tatami Western-Style Double

For more details, please refer to the page below.
◆ Rooms https://hanagocoro.jp/room/

The bathing tax is ¥150 per person.
It applies to guests aged 13 and over.

Dinner is served from 6:00 PM.
If you expect to arrive after 6:00 PM, please contact the property in advance.
TEL: 0967-44-0087

Depending on the season, we offer kaiseki-style meals such as shabu-shabu and yakiniku,
featuring locally sourced Japanese Black Wagyu from Aso and Kumamoto,
as well as the branded pork “Kinunton.”

Yes. Please contact us by phone or email to discuss your request.
Contact Us https://hanagocoro.jp/contact/

For food allergies, please complete the allergy declaration form below
and contact the Reservation Center at least 3 days prior to your stay.
We will do our best to accommodate your needs whenever possible.
Allergy Declaration Form

We accept online orders with advance credit card payment through the external website [cake.jp].
(In addition to standard cakes, dog-friendly cakes and floral arrangements are also available.)

If you prefer to pay on-site, we can arrange the following two types of cakes:
・Fresh cream cake
・Chocolate cake

Size: No. 4 only (approx. 12 cm)
Price: ¥4,400 (tax included)
Candles: Up to 4 provided free of charge
Serving time:
① With dessert at dinner
② Delivered to your room (until 8:30 PM)
How to order: By phone or email (at least 4 days prior to your stay)
Please note: Orders are not accepted during the winter season (December through the end of February).

Guests are also welcome to bring their own cakes or have cakes ordered online delivered to the property.
For online orders, please complete payment in advance and arrange delivery to arrive the day before your stay.
Please note that cash-on-delivery shipments cannot be accepted.

Yes. Please contact us at least 3 days prior to your stay.
We will do our best to accommodate you with alternative dishes whenever possible.
Toll-free inquiry line: 0120-550-895 (Mon–Fri: 10:00–16:00)

The child rates are as follows:
Child A: ¥12,850 (tax included) (Bedding included / Same meals as adults)
Child B: ¥7,700 (tax included) (Bedding included / Children’s dinner and breakfast)
Child C: ¥4,400 (tax included) (No bedding / Children’s dinner and breakfast)
Child D: ¥3,300 (tax included) (Bedding included / No meals)
Child E: ¥1,100 (tax included) (No bedding / No meals)

Yes, we will be happy to provide it.

The fee is ¥2,200 (tax included) per pet.
From the third pet onward, the fee is discounted to ¥1,100 per pet.
As part of our service, we provide two pet sheets and two waste disposal bags.
A dog run is available on the property.

Important Notes
・Pets in heat (estrus) are not permitted to stay.
・Pets are not allowed to use the bathtub.
・Please use only towels designated for pets.
・Pets are not permitted in the restaurant or certain areas of the property.
・If buildings, furnishings, or linens are damaged or soiled, actual costs will be charged.
・Please bring your pet’s food.
・Please bring any necessary pet items; rentals are not available.

For Dogs
・Please bring proof of rabies vaccination and a combination vaccine (5 or more types).
・Dogs must be kept on a leash at all times when outdoors.
※ Proof of rabies and combination vaccinations is required.

72 × 104 × 70 cm (size may be subject to change).

The dog run is available until midnight.
Dogs without rabies or combination vaccinations may use the dog run only when no other dogs are present.
Thank you for your understanding.

All guest rooms are non-smoking.
An ashtray and chair are provided on the porch in front of each room entrance.
Please refrain from smoking outside of this designated area.

For the Maisonette and 14-tatami Japanese-Western style rooms,
one parking space is available in front of each room.
Guests staying in the 6-tatami Western-style Double and 12-tatami Japanese-Western style rooms
are requested to use the parking area in front of the front desk.
No reservation is required.

During winter, roads may freeze in the early morning or at dusk,
so we recommend preparing winter tires or chains.
If you are unsure, please contact the front desk for guidance.

Please refer to the access maps for each facility.
If you would like detailed directions, our staff will be happy to assist you—please contact us at the number below.
TEL: 0967-44-0087
Access: Google Map link

Hanagocoro – A Detached Ryokan
Manganji 5349, Minamioguni-machi, Aso-gun
Kumamoto 869-2402
Phone: 0967-44-0087
Email: hanagokoro@jpn-rsc.co.jp